Customer Support Engineer

Help Youth India
Vapi, Vapi Ina
Experience: Fresher
Open Positions: 6
Key Skills:  Customer Management, Customer Service

We are looking for Customer Service Associates who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues complaints and inquiries keeping customer satisfaction at the core of every decision and behaviour.

Job Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs clarify information research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements & Qualifications

  • Should be a Graduate or Post Graduate in any stream
  • Should have 0-1 year experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task set priorities and manage time effectively

Job Types: Full-time Part-time Contract

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HR Rinky

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