Excellent communication skills (active listening skills) Accept & registers Service Calls. Classify Service Calls according to the specified options. Manage the entire service request process ensuring adherence to SLA. Provide helpdesk support and resolve problems to the end user s satisfaction Should know Microsoft excel & its various formula Maintaining Reports Vendor wise Handle daily technical support activities on desktop support & Network issue. Setup computers and install software for various applications and programs Working Knowledge of Windows OS( Windows 7 / Windows 8 / Windows 10) & Outlook. Working Knowledge of Hardware for Desktop/Laptop & able to address the issue. Ability to diagnose and troubleshoot basic technical issues. Working knowledge of office automation products and computer peripherals like printers and scanners. Network and connect computers within the organization to better communication For Further Queries Contact or Whatsapp your CV - 97 61 86 49 69 HR Shrishti Role Technical Support Engineer Industry Type Education Teaching Training Functional Area IT Software - Application Programming Maintenance Employment Type Full Time Permanent Role Category Admin/Maintenance/Security/Datawarehousing
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