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Technical Support Engineer

Help Youth India
Kolkata
Experience: Fresher
Open Positions: 15
Key Skills:  Troubleshooting, Computer Networking, Windows

Designation: – Technical Support Engineer.
Industry: – Telecom / IT Hardware & Software / Networking.
Reporting to: – Support manager/Operations Head
Salary :- As per Industry standard.
Responsibilities:

 

  • Learn about Enterprise Telephony/Communication systems and their configuration details.
  • Installation configuration troubleshooting trainings and support to be conducted at Customer premise (rotational shifts).
  • Provide remote support for global clients (rotational shifts)
  • Network design and installation of a high end SIP based Telephony system “Turret” developed by IP Trade.
  • Installation and maintenance of the network and the system required for the turrets.
  • Configuring various PBX’s like Avaya IP office Avaya Session Manager Avaya Aura CUCM Alcatel and Asterisk (different flavours) with the turret and other digital/analog/IP phones.
  • Configuring various hotlines analog lines and PRI (E1/T1) lines with the different PBX’s.
  • Analyze link utilization and performance Identify Link and Network Failures Detailed Fault Analysis Reports using syslog and ethereal traces
  • Interacting with customer to resolve their issues on day to day basis

Skills and Qualification required:

  • Good spoken Communication and ability understand customer requirements document them and communicate to back top authorities is required.
  • Diploma/BE in IT Telecommunications Computer Science/ B.Sc. (Computer Science) B.Sc. IT/ BCM (Bachelor of Computer Management)
  • Cisco/Avaya Certifications in Voice Data & Networking will be preferred
  • HR Mayank ( 82 79  63 56 66 )

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